FAQs
Clear Answers to Help You Shop with Confidence
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Do you offer custom solutions
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Do you sell your products offline
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What materials are your products made from?
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Do you provide installation kits with the products
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Can I choose a custom finish for my hardware?
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How do I know which size handle or knob to order?
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Do you ship across India?
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How long will my order take to arrive?
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How should I care for and clean the hardware?
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Can I order in bulk for a project?
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Return Policy
Thank you for choosing Vision Cabinet Hardware. Your satisfaction is our top priority, and we are committed to assisting you if you face any issues with your order.
Eligibility for Exchange
- You may request an exchange within 7 working days from the date of delivery.
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Exchanges are accepted only in the following cases:
- The product was delivered in a physically damaged condition.
- The product has missing parts or accessories.
- The product differs from what was originally ordered.
Conditions for Exchange
- A valid receipt or proof of purchase is required.
- The item must be unused, in its original condition, and returned with all original packaging.
- If the outer packaging is missing, you must ensure secure packaging to avoid transit damage. Any damage due to inadequate packaging will not be eligible for exchange.
- Products marked as “non-exchangeable” on the product page will not qualify.
- Exchanges are not accepted in cases of buyer’s remorse (such as choosing the wrong size, finish, or design).
Process
- For items damaged during delivery, we provide a free replacement if reported within 10 calendar days of delivery, along with supporting images.
- Requests outside this window, or damages caused by customer handling, will not qualify.
Refunds & Payment Policy
- We do not provide returns or refunds; only exchanges are available.
- As we do not support Cash on Delivery (COD), all orders must be prepaid through the available online payment methods.
Cancellation Policy
- Orders can be cancelled for a full refund if requested before dispatch.
- If the order has already been dispatched, cancellation is not possible.