Refund Policy

1. General Policy

• We do not offer returns or refunds.
• We only provide exchange in specific eligible cases (listed below).
• Cash on Delivery (COD) is not available; all orders must be prepaid.

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2. Eligibility for Exchange

You may request an exchange within 7 working days from the date of delivery only in the following situations:

• The product was delivered in a physically damaged condition.
• The product has missing parts or accessories.
• The product received is different from what was originally ordered.

Exchanges are not accepted in cases of:

• Buyer’s remorse (wrong size, finish, or design chosen).
• Products marked as "non-exchangeable" on the product page.

3. Conditions for Exchange

To qualify for an exchange:

• A valid receipt or proof of purchase is required.
• The item must be unused, in original condition, and returned with all original packaging.
• If original outer packaging is missing, the customer must ensure secure packaging to avoid damage in transit.
  • Any transit damage caused due to inadequate packaging will make the item ineligible for exchange.
• A 30% stocking fee will be applicable on all approved exchanges.
• The product must be returned at the customer's own shipping expense.
• The item must be unused, in original condition, and returned with all original packaging.
• If the returned item shows additional damage, further deductions may apply depending on severity.

4. Reporting Damage

For items damaged during delivery:

• You must notify us immediately upon receiving the product.
• You must provide valid photo/video evidence.
• If reported within 7 calendar days of delivery, we will provide a replacement after deducting 30% stocking fee and the delivery charge.
• Claims made after 7 days or damages caused by customer handling will not qualify.

Note: For replacements of defective items, we do not reimburse:

• Installation charges
• Labour/service fees
• Any incidental or third-party expenses

5. Order Cancellation Policy

Cancellation before dispatch:

• 30% of the order value will be deducted as a cancellation fee.
• Refund (after deduction) will be issued to the original payment method within 14 days.

Cancellation after dispatch:

• Not allowed.
• Once an order is dispatched, it cannot be cancelled, changed, or refunded.