Calen Brass Wall Hook - Black

As we craft in small batches with natural materials, subtle differences in color, texture and size may occur, making each item distinctively special.

Thank you for choosing Vision Cabinet Hardware. Your satisfaction is our top priority, and we are committed to assisting you if you face any issues with your order.

Eligibility for Exchange

• You may request an exchange within 7 working days from the date of delivery.
• Exchanges are accepted only in the following cases along with immediate images/videos evidence immediately after unpacking:
  • The product was delivered in a physically damaged condition.
  • The product has missing parts or accessories.
  • The product differs from what was originally ordered.

Conditions for Exchange

• A valid receipt or proof of purchase is required.
• The item must be unused, in its original condition, and returned with all original packaging.
• If the outer packaging is missing, you must ensure secure packaging to avoid transit damage. Any damage due to inadequate packaging will not be eligible for exchange.
• Products marked as “non-exchangeable” on the product page will not qualify.
• Exchanges are not accepted in cases of buyer’s remorse (such as choosing the wrong size, finish, or design).

Process

• For items damaged during delivery, we provide a free replacement if reported within 10 calendar days of delivery, along with supporting images.
• Requests outside this window, or damages caused by customer handling, will not qualify.

Refunds & Payment Policy

• We do not provide returns or refunds; only exchanges are available.
• As we do not support Cash on Delivery (COD), all orders must be prepaid through the available online payment methods.

Cancellation Policy

• Orders can be cancelled if requested before dispatch and refund will be process after deducting 30% stocking fee of the total order amount.
• If the order has already been dispatched, cancellation is not possible.

Orders are processed within 2–3 business days and delivered within approximately 2 weeks, depending on your location.